Senior Business Analyst

Pacific Fund Systems (An Apex Group Company) develop & market a suite of products including PAXUS, PAXUS-CONNECT and PAXUS-DataFeed, which provide complete fund accounting, share registration and fund administration functionality, integration with external fund pricing systems and a client web portal solution, along with our optional web hosted solution PAXUS-CLOUD. We are seeking a candidate to fulfil the role of Senior Business Analyst to support our global client base and assist with the ongoing development of the core products. Reporting to the Senior Support Manager, the key role objectives include, but are not limited to, the following:

Provide detailed support to analyse and respond to any user queries regarding the installation, maintenance and day-to-day operation of the system. Such queries may relate to any part of the system and investigation and resolution of client queries and potential bugs raised by clients. Provision of assistance will ultimately require a detailed knowledge of the system, as well as a sound knowledge of core fund accounting and share registration principles. Provide end client users with direct user training including assistance with converting fund data from legacy systems to PAXUS and assistance with the collation of user requested enhancements to the system. Assist the Senior Support Manager with management reporting as when required (monthly & ad-hoc reports etc). Assist and contribute to the ongoing development and testing of PAXUS software upgrades and enhancements. Assistance with the preparation of business requirement documents for new software development using your experience in to assist with detailed action plans. Provide cover for the Senior Support Manager as and when required and assist the team with all daily BaU matters as required incl. basic HR matters ie. timesheet management etc.

This is predominantly a business relationship-oriented role and is internal and external client facing so the ability to work effectively as part of a geographically dispersed team is essential. There are currently 130+ live sites with approx. 7,500 users and over US$1.5 Trn in fund assets being administered.

The role would suit an experienced business analyst with comparable experience within a compliance & regulatory reporting role. The role requires:
Excellent problem-solving and mathematical skills, as well as the ability to analyse and understand technical software designs.
The ability to self-motivate, self-manage and independently organise workflows.
The ability to solve problems under pressure, preference to work in a small office environment.
Have a keen interest in IT and be willing to learn multiple hardware configuration and software applications used in the delivery and maintenance of PAXUS products. Prior knowledge of IIS web applications, DNS, SMTP & Windows administration in respect of cloud-based identity management (Active directory / Entra ID etc) would be a benefit.
A willingness to work flexible hours when urgent issues must be resolved.
Ideally, candidates will have 5+ years prior experience in a similar role or in a fund accounting role, experience with PAXUS and/or Microsoft SQL will also benefit.

Please apply using the following link: https://theapexgroup.wd3.myworkdayjobs.com/apexgroupcareers/job/Douglas-Island-House/Senior-Business-Analyst_JR-0012149