Senior Administrator - New Business

Our client is seeking a Senior Administrator to assist with the operations of the Welcome & New Business Teams, to effectively deliver a direct service to clients, both internal and external by processing all requests within specified servicing times. This is a senior role with the expectation of being actively involved in ensuring overall team service standards are achieved, maintained and improved upon in accordance with operational plans and objectives for the company. Key Responsibilities Assist the Supervisor by monitoring the team workload throughout the day, raising any concerns where workloads are particularly high and the ability to prioritise work and ensure deadlines are met. Assist Supervisor by providing feedback on team members performance and accuracy, providing supporting evidence where necessary, to be used when conducting regular Touchpoint reviews (including half year and end of year reviews).Ensure the Skills Matrix for team members is updated quarterly and is used as a tool to gauge ongoing development and identify areas of focus for each staff member .Mentor and develop all levels of new members to the team, to assist them in identifying and working towards achieving their personal development areas. Assist the Supervisor in ensuring that all departmental procedure notes are reviewed and maintained on a timely basis Willingness to cross train and be flexible in approach to assisting other teams within Customer Services as and when required based on work Key Skills & Experience. Minimum of 5 years experience in Financial Services, especially New Business. Recent experience in the Life Assurance sector would be beneficial Strong AML/KYC knowledge Reasonable Knowledge of Microsoft Office Applications (Word, Excel, Outlook)Ability to draft basic letters / fax. Experience within a customer facing administration role Good planning and organisational skills Ability to work within a team or on own initiative Can maintain high level of accuracy and still work within agreed service standards Ability to work under pressure Excellent communication skills (written & verbal)
If you have the required skills please apply online at searchandselect.com quoting reference number: 15582