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Customer Contact Analyst
- To be advised
- Permanent, Full Time
- Closing in 55 days
- Search and Select Recruitment Agency
Our client seeks a Part Time Customer Contact Analyst to join their team for 24 hours per week. In this key role, you'll be providing crucial support to customers and colleagues in the contact centres. You'll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. Key Responsibilities: Identifying barriers to performance and coordinating improvements to enhance efficiency and customer service. Working closely with operational centres, providing coaching and support to increase efficiency and knowledge. Keeping accurate records of day to day operations, logging incidents and identifying trends. Reviewing manual or ineffective processes which could be automated or enhanced. Maintaining a focus on improving customer service and experiences Key Skills & Experience: Experience in a customer service environment. The ability to convey information in a simple and understandable way. An understanding of contact centre operations and performance metrics would be desirable. Microsoft Office skills, including PowerPoint, Excel and Word. Excellent planning and organisational skills. Good attention to detail. Confident in your ability to manage multiple tasks while maintaining high levels of accuracy
If you have the required skills please apply online at searchandselect.com quoting reference number: 15662
