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Customer Service Advisor
- From 26,000
- Permanent, Full Time
- Closing in 13 days
- Sure
We're looking for Customer Service Superheroes!
Feel Connected to the future at Sure by joining the Customer Experience team as a Customer Service Advisor in the the Isle of Man and Guernsey working 37 hours per week.
Are you looking for a career where every day is different? Where you can use your excellent communication skills to solve mysteries, answer queries and put a smile on someone's face?
Sure are looking for candidates who would like to feel connected to future technologies and change, global opportunities, personal development, and working in a great team. Passionate about their people and communities, the ideal individual would hold the following skills:
A passion for putting the customer first and achieving customer focused outcomes whilst having high levels of empathy.
Excellent communication skills, both verbal and written, with the ability to translate the complex into more easily understood terms.
Well organised and methodical, driven to produce accurate and quality work.
Self-motivated and driven to take responsibility for customer issues, seeing them through to completion.
To drive the role forward, the individual will provide an efficient and professional service to customers over the phone or online, supporting customer queries, faults, and requests for service. You will strive for customer excellence and ensure all customers are dealt with efficiently and in a welcoming and friendly way.
We are proud of the 'way we do things' at Sure; We work together as One Team, We strive for Customer Satisfaction, We are Reliable, We have a Passion for Technology & Learning and We are Community & Sustainability Focused, and individuals applying will 'feel connected' to our Company values.
You will be joining a Company that is committed to developing highly engaged professional employees, offering a competitive remuneration package with total earnings from £26,000 - higher depending on skills and experience, as well as great staff benefits:
Free Ultrafast Broadband,
Free Unlimited Max mobile contract,
Generous bonus scheme,
Healthcare,
Company pension,
Onsite parking available (Guernsey only),
To apply, please send CVs to recruitment@sure.com or visit careers.sure.com for further information.
