Customer Support Adviser

As an NFU Mutual Customer Support Adviser you'll be the backbone of the team in our Isle of Man Agency where you'll deliver the best possible customer service to new and existing customers. This is a truly varied role where you'll have the opportunity to focus on your own continuous development.

We're a team that puts our customers at the heart of everything we do. It's what we've built our reputation on and as a Customer Support Adviser you'll focus on bringing your personality to the role and establishing long term, effective relationships with new and existing customers. We're all about warm personalities, quality conversations and a customer-first attitude, so you'll be fully trained before promoting and selling NFU Mutual products and services that meet our customers needs.

As part of our thriving and vibrant team, you'll handle a wide range of customer queries within the agency. Your day-to-day tasks will include reviewing and amending policies, managing correspondence, processing renewals as well as providing quotations - all whilst building long-lasting customer relationships. We'll provide everything you need to develop your knowledge and skills to ensure you provide the best possible service to our customers when discussing NFU Mutual products and services professionally and compliantly.

Always delivering a consistently good experience to customers, you'll meet the requirements and standards of NFU Mutual, the Training and Competence Scheme and our regulators.

This role is subject to the requirements of the Insurance Distribution Directive. Role holders will be required to evidence ongoing relevant continuous professional development, along with re-screening to evidence that Good Repute standards are maintained. Further information can be found in the FCA Handbook.

About You:

Whatever your background, you're enthusiastic, willing to learn and open to new ideas. You bring an approachable style to building relationships with customers and colleagues alike. You're patient and reassuring, and always willing to go at the customers' pace. You'll make our insurance customers feel comfortable, whether you're discussing a policy renewal, answering general queries, or looking at new insurance opportunities. To join our team, you will have:

Experience working with a customer service environment (ideally within a telephone based role).
Proficient in the use of computers and common software applications ie Microsoft applications.
Strong customer focus skills with a flair for delivering excellent customer service.
Ability to demonstrate excellent attention to detail skill and accuracy skills.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Contact: lynn_miller2@nfumutual.co.uk / 07967276008