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Quality, Performance and Business Manager
- 41,057 - 45,447 FTE per annum
- Permanent, Full Time
- Closing in 14 days
- Family Action
Key Tasks and Responsibilities:
Manage a range of established quality assurance and performance management
processes and the learning generated from these activities.
Evaluate current arrangements in the service for drawing together insights on quality and
performance, reporting on areas for improvement or streamlining.
Apply methods of analysis to quality assurance and performance insights, ensuring that
information is viewed in the round to create continuous self-evaluative picture of the
service. Employ methods of analysis to understand more about what is most effective in
our work with children and families.
Update the continuous improvement plans of each service in line with the learning from
quality assurance activities; building on good practice and continuously improving our
services. Ensuring that plans reflect the current situation and evidence in each service,
reflect best practice and are drafted in a way that supports managers to monitor the
trajectory of improvement for any areas that require it.
Monitor scorecard other data reports; reporting on trends and leading monthly meetings
to drive any metrics that require attention and action.
Utilise data effectively to derive insights on themes for audit, case review and gathering
additional feedback from people who use our services.
Draft reports on a range of themes for managers and supporting the drafting of quality
assurance report writing; and support the production of court and quarterly partnership
reports as required by the Operational Manager, Commissioners and other relevant
parties.
Manage data accuracy checks, reporting to the OM any casefiles that need attention.
Review and revise the process for gathering and analysing feedback from the people
who use our services, ensuring that this feedback is considered in the round with a range
of data and other sources of learning.
Oversee office management functions across both services, managing any staff,
processes and risks relating to administrative, facilities or finance areas of the business.
Work with the Operational Manager to co-ordinate activities to promote the service,
Family Action and multiple service models and evidence based programmes delivered
by the organisation.
Arrange and co-ordinate training and awareness raising activities within the service
involving partner agencies where appropriate.
Draft and disseminate summaries from government initiatives, statutory reviews and UK
learning reviews; triangulating with available local and service level learning
Work with the Operational Manager to broker and seed new relationships and
partnerships
Work with the Operational Manager and other Family Action colleagues to utilise the case
management system to its full capacity
Support the Operational Manager and staff in use of the INFORM case management
system and coordinate data and outcome information as required for reporting within
Family Action and to Commissioners.
Next steps:
To apply: fill out the Application Form and email it to: completed.application17@family-action.org.uk
Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.
ID: 1335
