IT Service Desk Team Leader

Our client seeks an experienced IT Service Desk Team Leader to join their team. The ideal candidate will be an enthusiastic forward-thinking people leader with the technical skills to ensure the provision of exceptional IT support to colleagues and help drive the business forward. You will help to coach and develop a team of Service Desk Engineers, handling tickets, solving problems and work across departments to drive service excellence. Key Responsibilities. Provide Leadership, coaching and mentoring of the I.T. Service Desk team to deliver exceptional technical support and maintain high levels of performance.Oversee day-to-day service desk operations, ensuring efficient handling of incidents and requests whilst also providing first and second line Service Desk support, directly alongside the team.Managing escalations and collaborating with the technical teams and suppliers to ensure a prompt restoration of service.Driving continuous improvement in service standards and optimising service standards.Owning high-priority incident response and communication. Key Skills & Experience. Proven experience of leading an IT service desk or technical support team. Strong problem solving and technical expertise in IT systems, networks and troubleshooting. Experience in Microsoft 365, Windows, AD/Azure AD, and endpoint tools.A calm, customer-first approach with excellent communication, interpersonal and customer service skills. An ability to prioritise and manage multiple tasks in a fast-paced environment.Leadership experience with a proven ability to coach, support, and get hands-on when needed. A focus on team development is key. Ideally hold a Degree in Computer Science, Information Security, or a related field (or equivalent experience).
If you have the required skills please apply online at searchandselect.com quoting reference number: 15758