Senior Administrator, Payments and Processing

Apply via : https://smrtr.io/qzv5v

Job Description:
To effect payments, handle exceptions and queries, administer products and meet stakeholder needs through various channels. To assist the manager in managing workflows and ensuring that work load is managed and distributed across the team and support junior team members in the execution of their duties in order to provide consistently high levels of customer service.

Qualifications:

Minimum Qualification:
Secondary/High school/A levels/Matric.

Experience Required :
3 - 4 years experience in Operations.
Experience in general banking.

Key Outputs :
Book and process foreign exchange transactions as per the defined policies and procedures accurately and timeously.
Deliver exceptional levels of service to internal and external customers.
Identify and escalate any suspicious activity to the manager.
Identify areas for improvements and make recommendations to the Operations Management paying focus to processes that cross over functions.
Manage inward and outward payment queues to support the manager with allocation of work and ensure that all requests are
processed efficiently.

Additional information:

Behavioural Competencies:
Checking Things.
Embracing Change.
Following Procedures.
Interacting with People.
Interpreting Data.
Managing Tasks.
Meeting Timescales.
Producing Output.
Taking Action.
Team Working.
Thinking Positively.
Upholding Standards.

Technical Competencies:
Business Intelligence
Client Relationship Management
Continuous Improvement
Creative Problem Solving
Operations Commercial Acumen
Operations Risk Management