Personal Banker, Contact Centre

Apply via : https://smrtr.io/qzv5Q

Job Description :
To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuous improvement.

Qualifications:

Minimum Qualification:
Secondary/High school/A levels/Matric.

Experience Required :
1 - 2 years experience in Personal and Private Banking.
Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.

Key Outputs :
Act as the first point of client contact for any notice to close instructions, and interact with the BCU to resolve posting restriction issues.
Act as the point of referral for more complex BCU related queries.
Build relationships with IPB customers by understanding the customer and servicing the customer needs appropriately.
Engage proactively with other departments, keeping up to date with professional reading, completing internal training requirements.
Provide value through delivering an exceptional level of service to International Personal Banking clients.

Additional information:

Behavioural Competencies:
Adopting Practical Approaches.
Embracing Change.
Examining Information.
Following Procedures.
Generating Ideas.
Interacting with People.
Producing Output.
Seizing Opportunities.
Team Working.
Thinking Positively.
Understanding People.
Upholding Standards.

Technical Competencies:
Active Listening.
Contact Centre Customer Relationship Management.
Difficult Calls Management.
Query Resolution.
Telephone Caller Handling.
Verbal Communication.