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Sevice Coordinator
- To be advised
- Permanent, Full Time
- Closing in 26 days
- Prospero
Our Helpdesk Team is the heartbeat of our operations, ensuring seamless communication between clients and our engineers. As a Service Coordinator, you'll play a pivotal role in delivering a best-in-class service while supporting our Engineering Teams in providing reactive and planned maintenance solutions.
Key Responsibilities:
Manage communications Handle incoming calls and emails, liaising with clients and engineers.
Schedule maintenance Coordinate planned and reactive maintenance jobs efficiently.
Work order management Create, track, and close work orders in internal and external CAFM systems.
Process work reports Prepare, analyse, and distribute job reports and paperwork.
Support business operations Progress quotes, orders, and other admin tasks as needed.
Ensure compliance Maintain awareness of SLAs, KPIs, and risk management best practices.
What Were Looking For:
Essential Skills:
Strong IT proficiency, including MS Word, Excel, Outlook, and database management. Excellent attention to detail and data-handling abilities.
Strong communication skills (phone, email, and face-to-face). A proactive approach to learning new systems and processes.
Desirable Skills:
Industry experience in facilities management or a related field. Previous Health & Safety training or awareness.
What We Offer:
Competitive hourly rate
Supportive & professional working environment
Non contributory group pension scheme (subject to qualifying criteria)
Private healthcare for employees
How to Apply:
Send your CV to hr@prospero.im or call 695250 for more information or visit https://www.prospero.im/careers/ for more information.
