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Customer Service Team Leader
- To be advised
- Temporary, Full Time
- Closing in 55 days
- Search and Select Recruitment Agency
Our client seeks a Customer Service Team Leader to join their team. You will recruit, lead & motivate a customer service team across product lines, ensuring service level targets are fully understood and met, quality standards are maintained and expenses in line with budget. You will be responsible for coaching, mentoring & providing development opportunities for the team. The ideal candidate will be a strong, confident communicator who can influence and support diverse a team and tailor style according to individual team requirements. Key Responsibilities: Lead the team and take responsibility for recruitment, performance and development for all staff reporting. To manage and ensure flexible resource levels (people, skills and availability) are always maintained. Use data insights and analysis to make data informed decisions to develop longer term outlooks on resource and service. To put the customer at the heart of everything. Ensure that that the legislative and Company standards are all met within stated timescales by all in their team. Make commercial decisions when needed to support a correct customer outcome. Build collaborative partnerships with other teams & the business line working towards overall company strategy. Ensure compliance with Company policies, regulatory, professional and legal requirements. Key Skills & Experience: Proven experience in a customer service environment or a customer focused role. Managing a team in highly regulated environment. Complaint handling, preferably in an FCA regulated environment. Capable in managing high volume, single/multi product customer service tasks. Excellent people management / team coaching and leadership skills. Knowledge of Data Protection and handling personal sensitive information. Ability to operate in a fast paced, dynamic environment and able to work under pressure. Resource Management to identify tasks in most need of attention. Data and Mi production & analysis. Strong verbal/written skills to enable clear communication to customer/team
If you have the required skills please apply online at searchandselect.com quoting reference number: 15491
