Head of Relationship Support

The Crown Dependencies business is the fastest growing business in LBCM so it's a really great time to join and make a real difference.

We have an exciting opportunity in the Crown Dependencies for a Head of Relationship Support within our Fiduciaries, Funds and Commercial (FF&C) business. This is an excellent opening for a highly motivated individual to take a pivotal role in the success of the rapid growth of this team.
The role holder will work alongside the Head of FF&C to drive the support, service and onboarding strategy for the FF&C proposition, as well as being responsible for several control procedures integral to the running of the business. Our strategic focus on the FF&C business is generating an increased pipeline of new business built around our core offering. Our ability to deliver timely onboarding of new clients, and then service those clients efficiently/effectively, is a key part of that proposition. This role will ensure there is consistent oversight over our support team functions, driving a continued first-class service offering; streamlining of workflows; implementing new technologies; and improving service expectations to enhance overall efficiency and effectiveness.
Additionally, this role will pick up of several core control procedures within the FF&C business which require additional focus following a strategic restructure.
The successful candidate will coach, support, and inspire their team to deliver high standards of efficiency, accuracy, and customer-centric thinking. This varied and exciting role involves leading customer outcomes and experience, resourcing, performance, and colleague wellbeing whilst supporting and developing your team.

https://www.lloydsbankinggroup.com/careers/job-search/workday-job.124970.html