Sales & Service Manager

Our client seeks a Sales & Service Manager to join their team. Role Profile. The role of the Sales and Service Manager is to lead an engaged and motivated customer facing team to drive business growth and improve customer service. Working closely with the branch management team, you will be required to build a customer and people centric environment whilst supporting branch operations and ensuring services are being delivered in accordance with customers' needs. The ideal candidate should have a passion for leading and coaching a team, have a strong commercial orientation and a broad knowledge of personal financial services or banking. Key Responsibilities: Responsible for leading a customer facing team and supporting their performance through high quality coaching and training, tailoring your approach to meet individual's needs. Work alongside the branch management team to maintain the operational effectiveness of the branch, delivering a customer centric approach and driving growth across all segments. Deliver performance towards the wider branch plan. Embed effective controls to minimise operational losses, whilst maintaining high levels of customer service. Key Skills & Experience: Relevant industry experience including knowledge of Wealth & Personal Banking. Demonstrate the ability to build effective networks both internally and externally. A track record of coaching others to improve performance, meeting individual and business goals. Have a positive mindset, leading from the front to embed into the culture. Excellent written and spoken communication skills with experience of successfully influencing others and negotiating effectively.
If you have the required skills please apply online at searchandselect.com quoting reference number: 15319