Technical Vendor Manager

Our client seeks a Technical Vendor Manager to join their team. Role Profile: To manage relationships with third party vendors providing services to the business, its brands and cross-functional teams and customers and lead a team who manage the supply chain. Key Responsibilities: Ensure that suppliers are conformant to Group Policies and Standards; are meeting performance, service level and commercial obligations; taking action when they aren't. Ensuring that suppliers are accurately categorised in accordance to their contribution to the Group based on risk, materiality and criticality. Building and running robust commercial and procurement approach as part of the Supply Chain Management practices. Through working to make sure suppliers comply with best practice, group policies and deliver against their contracts - whether they're existing suppliers or part of a tender for new business, ensuring that providers deliver what they're obligated to. Work with Technical Vendors managed by the business to ensure that they are compliant with their commercial obligations, adhering to Group Policies, and meeting agreed Service Levels and other performance metrics. Work with non-Technology relationship owner stakeholders across Brands and Cross-Functional teams to provide guidance and assistance managing their suppliers' performance, best practices, adherence to Group Technology policy. Where contractual agreements preclude adherence to Group Policy, Group Processes or industry best practices manage the exception via the Risk Management processes, working with Service Excellence and Architecture to drive forward acceptance, mitigation or strategic resolution. Working with IT Contract and Procurement specialists and other Technology, Brand and Cross-Functional teams to select new suppliers that can meet requirements and ensure that their on-boarding is compliant with Policies. Perform segmentation review and thereafter annual refreshes of supplier categorisation, materiality and residual risk positions. Perform regular supplier performance reviews with technical vendors aligned with materiality categorisation and residual risk position. Work with Financial Operations Analyst and Contract & Procurement Specialists to track intra- and inter-year spend. Raise risks using the businesses Technology and Risk processes and tooling as appropriate, tracking their treatment, crystallisation and/or acceptance. Complete all mandatory governance documentation, including but not limited to: An Exit Strategy for all new and incumbent material suppliers; Supplier Segmentation Review; Review of material subcontractors; Regular performance and compliance scorecards; Lodging of Governance Meeting minutes in the agreed location; Reporting of breaches relating to internal policy, regulatory and legal requirements. Work with the Incident, Problem and Change Manager and Analyst to support engaging with and escalation into technical vendors in the event of a major incident, failed resolution service levels, failed changes or other urgent priorities. Work with the Service Excellence Manager to ensure technical vendor participation in Post Incident and Failed Change Reviews as appropriate, following a Major Incident or Failed Change, or by exception when requested from Technolog...
If you have the required skills please apply online at searchandselect.com quoting reference number: 15314