Duty Manager

The company:
Caterleisure have been delivering food and beverage experiences across the UK for more than 40 years, operating via a wide portfolio of owned and franchised food, beverage and retail brands in the travel and retail sector, with outlets across 58 sites and employing over 350 people.

Store Team Role - Duty Manager:
As the Duty Manager you will assist the Manager in all aspects of the job. You need to be commercially aware, with the presence and personality to influence the day-to-day business. Along with delivering excellent customer service, you will be expected to lead by example, setting high standards, driving sales and controlling profits. We will expect you to provide a high level of customer service whilst maintaining health and hygiene at all times. You are required to be energetic, enthusiastic, responsible, trustworthy, hardworking and reliable. There is a 3-month probation period, Liquor Licence required.

With the following outlets to manage we need a hands-on person who has experience in multi-site management:
WHS.
Costa Coffee.
Cafe Oasis.
Skylines Offering Perfume, Handbags and IOM Gifts.
OKells Bar.

Responsibilities:
Daily running of the unit.
Organising staff shifts.
Ensuring that all members of your team are trained in food / drink preparation, and comply with all aspects of our Health and Safety and Food Safety Policies:

Safety policies.
Ensure all company and unit reports are completed efficiently.
Company merchandising and standards are adhered to ensuring a consistently high level of store standards are maintained.
Stock procedures are managed and controlled within agreed targets and policies to ensure minimal wastage.
Liaise with clients and suppliers on a regular basis to ensure a constant offering of food and beverages of a high quality.
Communication with your team (and the overall company) recognising the importance of managing staff morale, ensuring all staff are continually developed using the company's training programme.

Experience and Qualifications:
Previous experience of working within a customer facing environment.
Supervisory experience.
Enthusiasm to execute outstanding customer service.
Positive attitude with willingness.
Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels.
Ability to achieve and set standards and operate to performance criteria, with particular regard to hygiene.
Ability to work effectively as part of a team desirable:
Previous experience within a coffee environment.

What we Offer You:
Free Parking.
Free meals.
Free Uniforms.
'Employee Assistance Programme' provided to all employees.

Please apply in writing and include a CV, and email it to donavanparr@caterleisure.co.uk
Mob: 07831 303742
Vacancies will be advertised for 1 month. If you do not hear from us after 1 month, please assume your application has been unsuccessful.