Assistant Manager

Calling all pub AM's!

Are you ambitious? Wanting to take that next step and train to be a general manager of an iconic local venue in the future? Look no further......

Are you a current assistant manager looking for a job that's as fun as it is challenging? Do you have a passion for people, beer, and good times? Then we want to hear from you!

We're looking for an enthusiastic and motivated assistant manager to join our team and play a key role in the day-to-day operations for our city centre, sports and music venue on the Isle of Man. You'll be responsible for a variety of tasks, from overseeing staff and ensuring smooth operations to contributing to marketing and promotional strategies. If you thrive in a fast-paced environment, have a keen eye for detail, and love exceeding guest expectations, then we want to hear from you!

Responsibilities:

Team Leadership:
Motivate and coach a team of staff to deliver exceptional customer service.
Create and implement effective staff rotas and schedules.
Provide ongoing performance feedback and support to team members.
Operational Excellence:
Oversee the smooth running of the hotel/pub, ensuring efficient food and drink service, prompt customer care, and successful event execution.
Maintain high standards of hygiene and cleanliness throughout the pub.
Identify and address any operational issues promptly and effectively.
Marketing and Promotion:
Get involved in the development and implementation of marketing and promotional strategies to attract new customers and boost revenue.
Assist with creating engaging social media content and promotional materials.
Analyse customer feedback and data to identify areas for improvement.
Business Acumen:
Contribute to the financial success of the pub by understanding and monitoring costs, identifying opportunities to increase profitability, and adhering to budget guidelines.
Assist with stock control and inventory management.
Additional Responsibilities:
Attend regular team meetings and training sessions.
Liaise with suppliers and external partners.
Maintain a positive and professional attitude at all times.
Qualifications:

Qualified responsible person (IOM), or willing to take the qualification training.
Previous experience in a hospitality role, ideally in a sports and music focussed venue.
Strong leadership and team management skills.
Excellent organizational and time management skills.
A passion for customer service and exceeding guest expectations.
Proven ability to work independently and as part of a team.
Excellent communication and interpersonal skills.
A positive and enthusiastic attitude.
Benefits:

Competitive salary and benefits package.
Opportunity to work in a dynamic and fast-paced environment.
Be part of a team that is passionate about creating outstanding guest experiences.
Gain valuable experience in the hospitality industry, with a clear pathway to becoming a General Manager
If you think you have what it takes to be one of our new managers, then send us your CV and a cover letter telling us why you're the perfect person for the job.

We look forward to hearing from you! Email: matthew.bateman@hb.im