Store Crew

Isle of Man, Store Crew.

Role Description and Role Summary:
You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.

Role Responsibilities:
You will greet and thank customers, wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us. You will provide exceptional service at all times, utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales. You will also provide efficient and attentive service at the tills, processing sales, orders and refunds. Other responsibilities include processing deliveries, helping to get replenishment and new stock onto the shop floor, general housekeeping and tidying of the shop floor and back of house, keeping up to date with company activity and promotions. You will support floor moves, sale set-ups and launches ensuring that all FatFace policies and procedures are adhered to. It will also be your responsibility to ensure GDPR procedures are followed at all times and to align yourself with the company's social and environmental mission, championing any actions that you can directly impact.

Skills and Experience:
Essential Skills - Excellent interpersonal and communication skills. Positive can-do attitude. Ability to work productively in a high-pressure environment. Confidence in taking the initiative and working under your own direction at times. Team player. Great time management skills.

Desirable Skills - Experience in a customer service environment.

Role Competencies: You will deliver excellent customer service standards by focusing on customer needs and satisfaction. Passionate commitment and enthusiasm for the FatFace brand are essential, as you will be expected to exhibit our brand vision and values through everything you do. You will align yourself with the company's social and environmental mission and champion any actions that you can directly impact. You will proactively provide a personal, genuine, and authentic approach, acting with integrity and demonstrating a passion for, interest in and understanding of others. You will value and respect the team at all levels, getting on well with everyone around you. You will play an active and positive part in the team, embracing every opportunity to be a part of what's going on. You should be able to enhance relationships with the appropriate use of humour and tailoring your approach for each individual interaction. You will proactively offer customers alternative ways to buy across our whole multichannel proposition and proactively deliver on all operational standards to maintain expected requirements across all core components, including handling deliveries, VM, health and safety, general housekeeping, and stock replenishment.

To submit an application, please head to www.fatface.com/careers and search for Isle of Man under the location drop down list.