Passenger Services Adviser - Steam Packet Holidays

Job Role: Handling Booking Enquiries: Responding to general booking enquiries via email, telephone, and face-to-face interactions for a wide range of services, including Holidays to the Isle of Man, Off-Island Holidays, Landbridge bookings, and Special Events.
Accommodation & Ferry Availability: Checking availability for accommodation and ferry services, ensuring accurate and timely bookings for customers.
Payment Follow-ups: Reviewing the debtors list, following up on outstanding payments for bookings with due balances, and ensuring all financial aspects are handled professionally and promptly.
Hotel Confirmations: Verifying hotel bookings and confirmation details from accommodation providers to ensure smooth transitions for customers.
Communications Management: Checking and responding to answerphone messages and social media enquiries, delivering excellent service across multiple platforms.
Web Content Review: Reviewing and updating Steam Packet Holidays website content, ensuring all information is current and accurate for customers.
Relationship Management: Building and maintaining professional relationships with accommodation providers and other Travel Trade partners to ensure a seamless service for our customers.

For further information and how to apply please contact: ethel.docherty@steam-packet.com