Service Transformation Lead

The role holder will have responsibility for leading a scaled operations team, supporting our clients with their servicing needs and delivering a roadmap of change to improve process efficiency and client experience. The successful candidate will report to the Head of Client Delivery and have experience of managing operational teams, delivering process improvement, building team efficiency and creating a positive work environment. Most importantly they will have an obsession for client experience and delivering positive client outcomes.

Our strategic focus on growing the International Private Bank is generating an increased pipeline of new business. Our ability to onboard new clients and service their needs efficiently is a key part of our proposition, and the role holder will need to be experienced in the implementation of technology to automate processes including workflow and robotic solution.

Additionally, this role will pick up of several core control procedures within the IPB business which require additional focus following a strategic restructure.

The successful candidate will coach, support, and inspire their team to deliver high standards of efficiency, accuracy, and client-centric thinking. This varied and exciting role involves leading client outcomes and experience, resourcing, performance, and colleague wellbeing whilst supporting and developing your team.

Please note this role is only available for individuals residing in, or holding right to work permit the Isle of Man.

Why Lloyds Banking Group:

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What You'll Need:

Leadership - Lead & coach the team to demonstrate flexibility and adapt to the varying needs of their role, client and the business, encouraging a one team ethos and collaborative working. Scaled Operations. Experience managing and optimising scaled operational teams including performance reporting.

Commercial Skill/Market Knowledge: Strong understanding of the business target market, specifically across the international consumer business. Awareness of the economic & market environment within the Crown Dependencies. Desire to drive & deliver our key strategic objectives and commitments. Good understanding of account opening and onboarding requirements

Risk/Due Diligence: Challenge the business to ensure risks are understood, mitigated and controlled. Monitor & report on compliance standards to internal and external stakeholders. Manage the business risks utilising OneRCSA.

Continuous Improvement: Identify and champion new ideas that move us forward, supporting transformation activities to improve the client journey and their experience.

Client Excellence - Ensure the team work efficiently and effectively, meeting any service expectations and identifying opportunities to enhance our service offering.

Conscientious and collaborative - disciplined in your teams approach to work, confident in handling several opposing priorities.

For further information regarding and to apply, please view our website - https://lbg.wd3.myworkdayjobs.com/LBG_Careers/job/Douglas-Villiers-House/Service-Transformation-Lead-for-the-International-Private-Bank---12-Months-Fixed-Term-Contract_129436-1.