Housekeeping Supervisor - West

Housekeeping Supervisor - West

We are looking for a full time Housekeeping Supervisor based in the west of the Island to join our friendly team.

The role is a 35 hr per week position which includes  working most Saturdays (April -October) with a day off  during the week and Sunday, and Monday to Friday the  rest of the year. 

The Housekeeping supervisor reports to our Housekeeping Manager, and is responsible for the smooth running of the housekeeping department ensuring that all of our properties are ready to welcome guests. 

The role involves supporting our 40+ strong part  time housekeeping team and liaising with our customer  service, property management and maintenance  departments. The Housekeeping supervisor based in the west is responsible for overseeing all of our west based properties, plus supporting the operation in the rest of the island from time to time. The job holder whilst largely based in the west will be required to travel round the island with regular visits to our main housekeeping base in Balthane, Ballasalla and office in Castletown.

Whilst the role is supervisory in nature, a large part of the role will involve cleaning and housekeeping within our properties so a good degree of physical fitness is required.

We are a growing business so career progression is likely  for the right person.

Regular Key Tasks:

Ensuring the housekeeping department in the west runs smoothly at all times.

Check Super control for incoming arrivals, and make sure  housekeepers are aware of special requests

Monitor our housekeeping system Properly used to  communicate with housekeepers, scheduling work as  required. Ensure all properties are clean and ready for incoming  guests, covering sickness and absence within the  housekeeping team.

Conduct spot checks on properties as required.

When meeting guests or potential customers support  with any face to face enquiries. 

Handle any complaints received in a professional manner,  resolving them appropriately. Handle queries from Homeowners as required. Be an ambassador for the Isle of Man and share local  knowledge, ideas and suggestions for those on holiday!

Essential:

Proficient in MS Office

Ability to perform well under pressure 

Excellent attention to detail 

Driven attitude and excellent work ethic

Desire for personal development.

Full driving licence essential.

Enthusiasm and local knowledge for the Isle of Man  and its various tourist attractions.

Desirable:

Previous Commercial Customer Service experience.

Experience of Customer Relationship Management  systems.

Benefits:

20 Days paid holiday plus all Manx bank holidays (when  these are worked can be taken back in lieu)

Discount at our holiday accommodation.

Pension scheme.

When called out of hours accrue time in lieu.

Flexible working arrangements (as agreed).

Closing date: Friday 21st February 2025

To apply or for more information please contact Tina Notman, Housekeeping Manager: email: housekeeping@islandescapes.im