Customer Support Administrator

Our client seeks a Customer Support Administrator to join the team. Role Profile: To effectively deliver excellent customer service to clients and IFAs by the processing of telephone calls, email and Webchat requests within specified servicing times. Key Responsibilities: Ability to deal with internal and external customers professionally, concisely and accurately via telephone, fax and e-mail. Ability to identify problem areas and offer various solutions wherever possible. Adhering to regulatory legislation and ensuring compliance requirements are met. Working as part of a team. Adhering to the Service Level Agreements in place. A good understanding of and an ability to competently explain 'existing business' processes. Ability to process individual policyholder/trustee Extranet registrations. Can produce in force illustrations when required. Ability to produce chargeable event calculations. Fully support and participate in any campaigns including generation of leads where necessary. Key Skills and Experience: Minimum of 1 years' experience in Financial Services. Good Written and Verbal communication to both internal & external clients. Good working knowledge of Microsoft Office applications (Word, Excel, Outlook). Ability to draft letters/fax. Experience within a customer facing administration role. Good planning and organisational skills. Ability to work within a team or on own initiative. Can maintain high level of accuracy and still work within agreed service standards. Ability to work under pressure. Good team player. Clear understanding of Customer Service. Commitment to providing outstanding customer service. Good telephone manner. Ability to meet individual targets and goals with accurate results.
If you have the required skills please apply online at searchandselect.com quoting reference number: 15392