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Personal Banker
- To be advised
- Permanent, Full Time
- Douglas
- Closing in 13 days
- Standard Bank Isle of Man Standard Bank HouseOne Circular RoadDouglasIM1 1SB
Apply via:
https://smrtr.io/mm7kM
Job Description:
To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuous improvement.
Qualifications:
Secondary/High school/A levels/Matric
Experience Required:
1-2 years Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.
Additional information:
Outputs:
Checking Details.
Adopting Practical Approaches.
Embracing Change.
Examining Information.
Following Procedures.
Generating Ideas.
Interacting with People.
Technical Competencies:
Active Listening.
Contact Centre Customer Relationship Management.
Difficult Calls Management.
Query Resolution.
Telephone Caller Handling.
