Account Manager

Role Overview:
The successful Account Manager will have a passion/hunger for building and developing effective client relationships and will recognise the importance of internal customers as well as external customers.

The Account Manager will work within a team aligned to our Business Development Managers and Partner Support team and will be responsible for forming, nurturing, and managing relationships with our partners and customers, ensuring that business targets are met.

The Account Manager will be energetic and dynamic working in a very fast paced, energetic and 'fun' environment. Whilst being able to professionally reflect their knowledge and experience in building and developing effective client relationships, the Account Manager must be able to work collaboratively and supportively within a small and competitive team.

Duties & Responsibilities:
To meet all targets and goals for daily contact with Partners; addressing non-connecting Partners as appropriate.
Develop and increase the profitability of key accounts.
Carry out proactive management of customer Account Review.
Monitor and report on all aspects of the role including: New business/churn/renewal forecast, highlights, challenges, ideas, and opportunities.
Maintain and further develop trusted relationships with partners;
Ongoing management of partner requirements including challenges, issues, and resolution management.
Train, support and proactively manage the partner to ensure they are fully competent with our range of products.
Carry out and log scheduled ongoing Customer Account Reviews.
Identify and execute additional connection and upsell opportunities.
Communicate effectively with other levels of the sales team and other departments within the company.
Work closely with Partner Support to address partner issues.
As an ambassador of our corporate values – Trust, Passion & Excellence - you will be
Energetic, driven and focussed on achieving success through delivery of results
Able to demonstrate sound business acumen and judgement.
Ability to build rapport and maintain strong relationships across all levels.
Able to take risks within agreed parameters where necessary, without escalation supremely calm under pressure.
Essential Skills:
Ambitious, goal orientated and self-motivated, hungry to succeed.
Ability to build rapport and professional relationships.
Demonstrable ability to embrace change.
Have strong verbal and written communication skills.
Clear and concise particularly when communicating with both colleagues and partners.
The ability to build rapport and maintain strong relationships.
Have a proven track record in a busy, fast paced, and competitive environment.
Results orientated.
Excellent negotiation skills.
Desirable skills:
Account/Relationship Management Experience.
Have a proven track record in a busy, fast paced, and competitive environment.
No specific qualification required for this role.

Apply directly at: https://plan.com/careers