Manager - Client Services

Our client seeks a Client Services Manager to join their team. Key Responsibilities: Client Company Director, collectively with the other director/s responsible for the compliant management of the Client companies by, ensuring adherence to all legislative and regulatory requirements to promote the highest standards of client relationship management. Manage a team of Client Services Administrators. To provide trust and company administration services, including progressive client contact to an allocated caseload of predominately medium/high risk multi-jurisdictional high net worth clients in accordance with the strategic plan, regulatory requirements, service levels and company standards to meet client expectations including. Provide support to the Senior management team and colleagues as required. Contribution to the maintenance and improvement of internal customer relationships and efficiencies, by ensuring of clear objective setting, effective communication, support of personal development. To provide accurate time recording to ensure the correct fee income is derived. To champion the Outward profile To undertake other responsibilities as required. Service Management: Implement and effectively communicate a compelling vision for client services, which engages and optimizes the people, systems, and processes to provide a seamless excellent service Business Plan Delivery: To work with the senior leadership team in the development and implementation of the Company's business plan. Provide updates on performance and champion the client experience. Governance and risk management: To ensure regulatory, legal, and operational risks are identified and managed through appropriate controls and a culture of service quality. Promote a culture of appropriate risk-taking in line with the company's risk appetite by the embedding of, and the effective deployment of, risk and management principles, processes, and behaviours. Stakeholder management: To create and maintain collaborative relationships with all key internal and external stakeholders. Management Information: To ensure accurate Ml is produced and analysed providing an understanding of business results across your team. Identify, recommend, and implement solutions to improve performance. Continuous improvement: To challenge processes and drive continuous improvement to support business objectives and increase operational effectiveness, whilst ensuring exacting standards of client service are maintained and enhanced where possible. Change management: To support the development and implementation of new product initiatives and services. Develop competence: To focus on continuous improvement of your personal competence and professional development. Values: Proactively contribute to and act in line with the Group values, encourage a high-performance cultural environment, facilitate continued and improved company reputation and success. Key Skills and Experience: Degree or equivalent professional qualification/experience Skills and Knowledge. Experience in Financial Services administration functions. History of high-quality delivery of client service through leadership and people development. Experience of delivering innovative service improvements and projects. Established influencing skills. A strategic and practical understan...
If you have the required skills please apply online at searchandselect.com quoting reference number: 14844