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3rd Line Support Engineer
- To be advised
- Permanent, Full Time
- Closing in 44 days
- Argon Business Systems Limited
Key Responsibilities:
Act as an escalation point of contact for technical assistance for Argon customers as part of a tiered support system whereby you will be expected to assist to resolve issues that 1st and 2nd line are unable to support.
Being part of the Argon 3rd line team, you will be responsible for maintaining Argon customers' IT infrastructure and services such as regular patching and software updates. You will be responsible for generating and updating any appropriate documentation and feeding down any appropriate changes to the 1st and 2nd line teams (where it impacts on the functions and procedures these teams perform).
Individually or as part of the engineering team, engage in specific IT projects such as infrastructure changes or new deployments, development or evaluation of new solutions and the on-boarding new clients including the production of required support documentation.
You may, by training, qualification, or experience form part of one or more specialised sub-teams such as Networking, Azure or Microsoft365.
You will be expected to engage with customers by phone, via the self-service portal or email and conduct yourself in a professional manner.
You will accurately record all activity updating ticket progress as you go keeping to service level agreements (SLAs).
You will also be expected to form part of the on-call rota with the expectation of being on-call no more than one week in every four.
You will subscribe to personal development and self-improvement and work towards additional training and qualification requirements as deemed necessary by the company.
Skills & Experience Required:
Technical Skills:
Must have proven working experience of Microsoft 365 & Azure services. In particular, the ability to implement and manage Microsoft Entra, Autopilot, Intune & Defender services and deployments.
Strong working knowledge of Microsoft Windows Server operating system environments including features such as AD, Group Policies, DHCP, DNS, RDS for all currently supported Microsoft versions (Windows 2016 and above).
Good working knowledge and experience of one or more virtualisation technologies such as Hyper-V or VMWare.
Experience of deploying and maintaining Windows Clustered environments would be desirable.
Experience of maintaining Microsoft Exchange & Exchange Online environments.
Experience in maintaining a Hybrid Active Directory environment.
Good working knowledge of Networking including vLANs, basic routing, network switches, routers, firewalls, and WiFi access points. Experience with Sophos, Meraki, and Ubiquiti would be ideal.
Experience of deploying, maintaining and troubleshooting server hardware and peripherals such as UPSs, SANs or NAS devices would be desirable.
Good knowledge and general awareness of IT security practices.
Please click on the following link for further information and application -
https://apogeecorp.ciphr-irecruit.com/applicants/vacancy/479/3rd-Line-Support-Engineer
