Senior Administrator, Account Services

Apply via:
https://smrtr.io/p7sCZ

Job Description:
Kindly note this role is NOT open to relocation. Candidates from Isle of Man will be considered only.

To provide administrative support within the Operations function acting as the technical and processing specialist support to the Account Services teams to ensure delivery of the service levels agreements and provide cover as necessary to support BAU.

Qualifications:
Minimum Qualifications - Secondary/High school/A levels/Matric

Experience Required:
Experience within Operations teams across several processing & functional areas.

Additional information:

Outputs:
Act as a point of referral for junior colleagues to resolve complex and unusual client queries across the Operations teams to ensure efficient and effective account services is provided.
Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients to ensure efficient and effective account services is provided.
Encourage and promote business changes positively across the respective teams, involved in the change and innovation process, to promote understanding, acceptance and positive adoption.
Facilitate and process fraud cases, liaising with the external fraud team and the client to gather information required to effectively manage the dispute to the benefit of all parties concerned.
Identify, plan the implementation of continuous improvement and innovation initiatives across all teams within operations, paying particular note to cross over functions to ensure team effectiveness and efficiency.


Technical Competencies:
Business Intelligence.
Client Relationship Management.
Continuous Improvement.
Creative Problem Solving.
Operations Commercial Acumen.
Operations Risk Management.