Service Delivery Manager

Our client seeks a Temporary Service Delivery Manager to join their team. Role Profile: As a Service Delivery Manager, you'll be the driving force behind our success, overseeing multiple key customers and driving SLA and KPI adherence. You will be technically minded and experienced to enable you to foster collaboration and process improvement across all levels and teams. This is a key role, aiding and improving the continual successful delivery of our services. This role offers a challenging opportunity for a talented and motivated Service Delivery Manager looking to progress and excel in their chosen career in a dynamic, driven, and growing technology-based service and solution business. Key Responsibilities: Act as the primary point of contact for assigned key accounts with their service teams and stakeholders. Build and maintain strong relationships with clients at all levels. Ensure timely and high-quality delivery of IT services to assigned accounts. Monitor and report on service level agreements (SLAs) and key performance indicators (KPIs). Coordinate with internal teams to resolve complex issues and escalations. Identify and implement process improvements to enhance service efficiency. Contribute to the development of new service offerings. Maintain client satisfaction, by proactively managing our performance, in service delivery, and driving continuous improvement to achieve long-term success. Key Skills & Experience: At least 3+ years of experience in IT service delivery management, preferably in a B2BenvironmentDegree / HND, or equivalent qualifications in a related field, demonstrating focus, abilities, and a commitment to develop, desirable, but not essential. Proficiency in service management tools and reporting software. Strong understanding IT service management principles and ITIL. Ability to work under pressure and manage multiple priorities. Proven ability to manage complex client relationships. Excellent communication and interpersonal skills Key Attributes Client Relationship Maestro: You excel at building and nurturing strong relationships with key clients, understanding their unique needs, and consistently exceeding their expectations. Service Excellence Champion: You have a passion for delivering high-quality IT services, continuously seeking ways to improve processes and exceed service level agreements. Adaptable Multitasker: You thrive in a dynamic environment, efficiently managing multiple high-priority accounts while maintaining composure under pressure. Continuous Improvement Advocate: You proactively identify opportunities for service enhancements and efficiency gains, driving innovation within your accounts and the broader organisation. Tech-Savvy Steward: You have developed a technical knowledge portfolio over a number of years to allow you to understand concepts, solutions and business outcomes from deployed technology. Button pushing isn't required!
If you have the required skills please apply online at searchandselect.com quoting reference number: 15381