Operations Manager

Operations Manager. Key Responsibilities: Guest Management: Warmly welcome and greet guests, ensuring a luxury experience from arrival to departure. Handle guest requests efficiently, including reservations, special accommodations, and VIP services. Manage check-in and check-out processes, coordinating with security and valet teams as needed.
Staff Management: Supervise and train front-of-house receptionists and concierge staff.
Create staffing schedules to ensure adequate coverage during peak times.
Lead and motivate the team to deliver outstanding service, fostering a positive and professional atmosphere.
Operational Oversight: Oversee smooth daily operations at the reception, including bookings, cancellations, and last-minute changes.
Coordinate with event managers and other departments (kitchen, bar, security) to ensure seamless service.
Ensure the reception area meets the venue's luxury brand standards in both appearance and service.
Customer Service: Handle complaints or issues professionally, resolving them to the satisfaction of guests.
Monitor guest feedback and work to continually improve service standards.
Build long-lasting relationships with regular clients and members, offering personalized experiences.
Financial & Reporting: Assist in managing budgets related to front-of-house operations, staffing, and supplies.
Prepare reports on guest attendance, satisfaction, and feedback, as well as revenue-related matters such as reservation fees
Key Skills and Qualifications:
Exceptional Customer Service Skills: Experience in hospitality or high-end service environments, with the ability to meet the expectations of a discerning clientele.
Leadership & Management: Proven experience in team management, particularly in a hospitality or luxury setting.
Communication: Excellent interpersonal skills to interact with guests, team members, and other departments.
Attention to Detail: Ability to manage the finer details of guest experiences, from first impressions to problem resolution.
Knowledge of Hospitality:
Strong understanding of high-end service standards, particularly in exclusive venues or members clubs.
Technical Skills: Proficiency with booking systems, POS software, and reporting tools.

Benefits: Competitive salary £33.000 plus share of Trunk Tips monthly.
Ongoing training and development opportunities to enhance your skills and knowledge.
A supportive and collaborative work environment with a focus on teamwork and excellence Working.
Working 45 hours a week 5 out of 7 days.
If you're ready to take on a leadership role in a dynamic Hotel environment and contribute to our ongoing success, we want to hear from you contact give me a call on 496008 or email gm@ramseyparkhotel.com