Payments Analyst

Our client seeks a detail-oriented Payments Analyst to join their payment operations. Role: As a payments analyst, you'll play a crucial role in ensuring the accuracy and efficiency of payment operations. You will work with other members of the payments team to manage the flow of funds, resolve anomalies, and handle various payment-related issues. You will have a strong background in financial reconciliation, excellent problem-solving skills, and a thorough understanding of payment processing systems. Key Responsibilities: You will be working as part of a small payment operations team. You will be expected to take personal responsibility for your daily tasks, working closely with your colleagues. This will include performing reconciliations, preparing pay outs, managing refunds and chargebacks and performing transaction monitoring tasks. Alongside your daily duties, you will be expected to proactively identify, plan and implement continuous improvements to the payment operations workflows. This will include developing internal best practice playbooks and implementing systematic improvements, including writing and updating internal procedures. Main Duties: Funds Reconciliation. Perform daily reconciliation of funds received from acquirers. Identify and investigate any discrepancies in received funds. Maintain accurate records of all reconciliation activities. Sub merchant Pay-outs. Prepare and process pay outs for sub merchants. Ensure timely and accurate distribution of funds. Monitor and verify pay out calculations. Refunds and Chargebacks. Process refund requests in a timely manner. Manage chargeback cases, including gathering evidence and submitting responses. Analyse refund and chargeback trends to identify potential areas for improvement. Transaction Monitoring. Analyse transactions to identify fraudulent or high-risk patterns. Work with other team members to manage risk appropriately. Discrepancy Management. Investigate and resolve payment discrepancies. Collaborate with internal teams and external partners to address issues. Develop and implement processes to minimize future discrepancies. Tools. You will work with a variety of tools including: Slack. Google Workspace (Docs, Sheets). MissiveAircall. Process Street Key Skills and Experience: You must be a well-organised person who can confidently plan and execute a to-do list while juggling competing priorities, including managing a busy inbox. You should also be able to demonstrate your commitment to developing your skills - a great attitude and growth mindset are important. This role offers an exciting opportunity to play a key part in the company's growth and success. The ideal candidate will be passionate about fintech, detail-oriented, and committed to maintaining the highest standards of accuracy and efficiency in our payment operations. Essential. Experience in a similar role, such as payment processing, reconciliation, or a similar role within the financial services or FinTech industry. Strong analytical skills with high attention to detail. Ability to work accurately under pressure. Proficiency in Google Sheets (or Excel). Ability to manage multiple priorities and meet deadlines. Can-do attitude, self-motivated with an entrepreneurial mindset. Strong computer literacy including spreadsheets, documents and email. Desirable but not...
If you have the required skills please apply online at searchandselect.com quoting reference number: 15156